Gambling should always be a source of entertainment — never a source of stress, financial hardship, or harm. bitjee is committed to providing every player in Bangladesh with the tools, information, and support needed to keep gambling fun, safe, and within healthy limits.
At bitjee, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, gambling is a recreational activity enjoyed alongside cricket, e-sports, and live casino games. For that majority, bitjee is simply a place to have fun. But we also recognise that for a small number of people, gambling can become problematic — and we have a genuine responsibility to help those players before harm escalates.
This page explains all of the responsible gaming tools available on the bitjee platform, how to access them, the warning signs of problem gambling, and where to go for help if you or someone you know is struggling. All tools described here are available free of charge to every registered bitjee player and can be activated immediately by contacting our support team at [email protected] or through 24/7 live chat.
bitjee offers a range of practical, easy-to-activate tools that give you direct control over how, when, and how much you gamble. Contact our support team to activate any of the following at any time.
Set a maximum deposit amount for a rolling daily, weekly, or monthly period. Once your deposit limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when set. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before they come into force.
Define the maximum amount in BDT that you are comfortable losing over a given time period. When your net losses reach that threshold, your ability to place further bets or play further games is automatically suspended for the remainder of the period. This tool is particularly useful for players who want a hard financial safety net in place.
Set a maximum continuous session duration — for example, 1 hour or 2 hours. When your session reaches that duration, you will receive an on-screen reminder and your session will be ended automatically. Time limits help prevent the tunnel-vision effect where players lose track of how long they have been playing.
Take a short break from gambling without fully closing your account. bitjee offers cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot deposit, place bets, or play any games on bitjee. Your account and balance are preserved and accessible again once the cooling-off period expires.
If you feel that gambling is causing serious harm, you can request a full self-exclusion from bitjee. Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is suspended and you will not receive any promotional communications from bitjee. Self-exclusion cannot be reversed before the chosen period ends.
Enable periodic on-screen pop-ups that show you how long you have been playing and how much you have wagered or won or lost in the current session. Reality checks appear at intervals you choose — every 30, 60, or 90 minutes — and serve as a gentle but firm reminder to pause, assess, and decide whether to continue or step away.
Activating any responsible gaming tool on your bitjee account takes only a few minutes. Follow the steps below or contact our support team directly for assistance.
Access your bitjee account via the bitjee Login page using your registered username and password. Ensure you are on the correct domain — bitjee.net.
Navigate to the live chat widget within your account dashboard, or send an email to [email protected] with the subject line "Responsible Gaming Request". Both channels are available 24/7.
Tell our support agent which tool you want to activate and the specific parameters — for example, "Set a weekly deposit limit of ৳5,000" or "Apply a 7-day cooling-off period to my account immediately".
The support agent will verify your identity, apply the requested tool to your account, and send you a written confirmation. Protective limits take effect immediately. Requests to relax limits are subject to mandatory waiting periods.
The bitjee platform is strictly for adults aged 18 and above. This is not simply a policy preference — it is an absolute requirement that bitjee enforces at every stage of the player journey. Underage gambling is harmful, and bitjee has zero tolerance for any attempt to circumvent the age restriction.
During the registration process, every new bitjee player is required to declare their date of birth. Before any withdrawal can be processed, players must complete full KYC (Know Your Customer) identity verification by submitting a government-issued photo ID — such as a National ID card (NID), passport, or birth certificate — that confirms they are 18 years of age or older. Any account found to belong to a person under 18 is immediately and permanently suspended, and any deposited funds are returned via the original payment method.
If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling platforms, we encourage you to use parental control software to restrict access to gambling websites. You may also contact bitjee at [email protected] and we will take all appropriate steps to investigate and act on your concern.
Problem gambling can develop gradually and is not always obvious at first. The following warning signs may indicate that gambling has moved beyond healthy entertainment and is becoming a problem.
Chasing losses — placing larger or more frequent bets in an attempt to recover money that has already been lost, rather than accepting the loss and stopping.
Gambling beyond your means — spending money that was allocated for rent, food, transport, family expenses, or other essentials on gambling.
Inability to stop — finding it very difficult to walk away from a gambling session even when you intended to stop, or when a session limit you set for yourself is reached.
Hiding gambling activity — concealing deposits, withdrawals, wins, or losses from family members, partners, or friends out of shame or fear of judgment.
Emotional distress linked to gambling — feeling anxious, irritable, depressed, or restless when you are not gambling, or when you try to reduce or stop gambling.
Neglecting responsibilities — missing work, study, family commitments, or social engagements because of time or money spent on gambling.
Honest self-assessment is one of the most powerful tools available to any gambler. Read through the questions below and reflect on your recent gambling behaviour. If you answer "yes" to two or more of these questions, we encourage you to contact our support team or use one of the responsible gaming tools on this page.
If you believe gambling is negatively affecting your life or the life of someone close to you, reaching out for help is the right decision. The following resources and channels are available.
Our support team is available 24/7 via live chat within your account dashboard and via email at [email protected]. If you tell our team that you are struggling with problem gambling, they are trained to handle your situation with discretion and compassion — and to activate any protective tool you request immediately, without requiring further justification.
Sometimes the most effective first step is simply telling a trusted friend, family member, or colleague that gambling has become a problem. People who care about you can offer practical support, help you stay accountable to the limits you set, and accompany you in seeking professional help if needed. You do not have to manage this alone.
Problem gambling is a recognised behavioural condition that responds well to professional support. Cognitive behavioural therapy (CBT) and motivational interviewing are among the evidence-based approaches used by trained counsellors to help individuals regain control. If your gambling has reached the point where it is affecting your mental health, consulting a licensed counsellor is a meaningful step forward.
If you need a complete break from gambling, request a self-exclusion from bitjee immediately. Your account will be suspended, all promotional communications will stop, and you will not be able to deposit or play for the duration you choose. This tool is available for periods from 6 months up to permanent exclusion. Contact [email protected] to activate it right now.
If you are concerned about a minor or a vulnerable person in your household accessing online gambling platforms, parental control and web-filtering software can block access at the device or network level. Common tools include family safety features built into Windows, iOS, and Android, as well as dedicated filtering applications. These tools can be set up independently of any gambling platform.
Understanding the rules and terms that govern your bitjee account can help you make informed decisions. Our Terms & Conditions set out the behavioural rules of the platform, and our Privacy Policy explains how your data — including responsible gaming data — is handled and protected by bitjee.
One of the most practical things any bitjee player can do to protect themselves is to treat gambling as a budgeted entertainment expense — no different from a cinema ticket, a meal out, or a cricket match ticket. Before you deposit, decide on a fixed amount that you can genuinely afford to lose completely, set that as your deposit limit on bitjee, and accept that the funds once deposited are your entertainment budget for that period. Never deposit more than that amount, regardless of whether you are winning or losing.
Bangladesh has a range of accessible payment methods on bitjee — including bKash, Nagad, Rocket, and Upay — which makes depositing fast and convenient. That convenience is a great thing for most players, but it also means it is easier than ever to make an impulsive deposit when emotions are running high. bitjee strongly recommends setting deposit limits on your account so that even in a moment of impulsive decision-making, a hard financial boundary is already in place to protect you.
Winnings should be treated as a bonus, not as income. Never make financial plans — such as paying rent, school fees, or medical bills — based on expected gambling winnings. The outcome of casino games and sports bets is never guaranteed, and treating gambling as a reliable income source is one of the most common early signs of problem gambling.
Now that you know about all the tools and resources available to keep your gambling safe and enjoyable, feel free to explore everything bitjee has to offer — from live cricket betting on BPL and IPL matches, to hundreds of slots, live casino tables, and e-sports markets. Have questions? Our FAQ covers the most common topics. 18+ only. Play responsibly.