Privacy Policy — How bitjee Collects, Uses & Protects Your Data

1 Introduction

bitjee ("we", "us", "our", "the Platform") is an online casino and sports betting platform designed and operated for the Bangladesh market. We are committed to protecting the privacy of every player who uses the bitjee platform, whether they are accessing the service from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or anywhere else in Bangladesh.

This Privacy Policy explains in plain, formal English what personal data bitjee collects from you, the purposes for which that data is collected and processed, the legal bases on which we rely to process your data, how long we retain your data, and the rights you have to control your personal information. We have written this policy to be as clear and specific as possible — we do not use vague language to obscure what we do with your data.

This policy covers all data processing activities conducted by bitjee in connection with the operation of the bitjee website at bitjee.net and all subdomains and services associated with it. It does not cover the data practices of third-party game studios, payment processors, or any other external services whose links may appear on the bitjee platform — each of those third parties operates under its own privacy framework.

2 Personal Data We Collect

The categories of personal data bitjee collects depend on how you interact with the platform. We collect only the data that is necessary for the purposes described in this policy. The following table summarises the main categories of data we process:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, or health data, except where strictly required for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion). Any such data is handled with the highest level of care and is never used for marketing purposes.

3 How We Collect Your Data

3.1 Directly From You

The majority of personal data bitjee holds about you is provided directly by you at the point of registration, during the account verification (KYC) process, when you make a deposit or withdrawal, when you contact our support team, or when you interact with any form or feature on the bitjee platform. This includes the information you enter when creating your account, the documents you upload for identity verification, and any messages you send to the bitjee support team via live chat, email at [email protected], or WhatsApp.

3.2 Automatically During Platform Use

When you access and use the bitjee platform, certain technical and usage data is collected automatically through standard web technologies including server logs, session cookies, and analytics tools. This data includes your IP address, device identifiers, browser type and version, the pages you visit, the games you play, the bets you place, the time and duration of your sessions, and clickstream data showing how you navigate through the platform. This automated collection is necessary for the secure and effective operation of the service.

3.3 From Third Parties

bitjee may receive personal data about you from third-party payment processors such as bKash, Nagad, Rocket, and Upay in the course of processing your financial transactions. We may also receive fraud-prevention signals and identity verification data from third-party KYC service providers. In all cases, these third parties are contractually required to handle your data in compliance with applicable data protection standards before sharing it with bitjee.

4 How We Use Your Personal Data

bitjee uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the original reason it was collected. The primary purposes for which we process your data are:

• Account creation and management: To register your account, verify your identity, maintain your account records, and provide you with access to all bitjee platform features.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi banks, and to maintain an accurate record of all financial transactions on your account.
• Identity verification (KYC/AML): To verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and to comply with our anti-money laundering obligations. KYC checks are a legal requirement, not optional.
• Customer support: To respond to your enquiries, resolve complaints, and provide you with technical assistance through live chat, email, and WhatsApp support channels.
• Responsible gaming: To monitor your gambling activity for signs of problem gambling, to apply any deposit limits, loss limits, session time limits, cooling-off periods, or self-exclusion requests you have made, and to proactively reach out if our systems detect patterns associated with harmful gambling behaviour.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities as described in the bitjee Terms & Conditions.
• Platform improvement: To analyse aggregate usage data and identify how the bitjee platform can be improved, which features are most valued, and where technical performance can be enhanced. This analysis is conducted on anonymised or pseudonymised data wherever possible.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may withdraw consent at any time by contacting support or using the unsubscribe option in any marketing email.
• Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities or law enforcement agencies, and enforce our terms and policies.

5 Legal Basis for Processing

bitjee processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and bitjee — that is, to operate your account, process transactions, and deliver the gaming and betting services you have signed up for.
• Legal obligation: Processing required by applicable law, including identity verification, anti-money laundering checks, and the retention of financial records for a minimum statutory period.
• Legitimate interests: Processing that is necessary for bitjee's legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring, and analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

6.1 Payment Processors

To process your deposits and withdrawals, bitjee shares the minimum necessary financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These processors handle your data in accordance with their own privacy policies and applicable financial regulations. bitjee does not store full card numbers or full mobile banking PINs.

6.2 KYC and Fraud Prevention Providers

bitjee uses third-party identity verification and fraud detection services to validate the identity documents you submit and to screen transactions against global watchlists. These providers process your identity data strictly for the purposes of verification and fraud prevention on bitjee's behalf and are contractually prohibited from using your data for any other purpose.

6.3 Game Studio Providers

When you play games supplied by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, technical session data (such as a session token and game round data) is transmitted to those studios' game servers to enable gameplay. These studios do not receive your full personal profile; they receive only the technical data necessary to run the game session.

6.4 Legal and Regulatory Disclosure

bitjee will disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by law or when we reasonably believe that disclosure is necessary to prevent or report a crime, enforce our Terms & Conditions, or protect the rights, property, or safety of bitjee, our players, or the public. bitjee will not sell, rent, or trade your personal data to any third party for their own marketing purposes under any circumstances.

6.5 Business Transfers

In the event that bitjee undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data will be processed as a result.

7 Cookies & Tracking Technologies

bitjee uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. The cookies used by bitjee fall into the following categories:

• Strictly necessary cookies: These are essential for the platform to function and cannot be switched off. They include session cookies that keep you logged in, security cookies that protect against cross-site request forgery, and cookies that remember your preferences during a single browsing session. No consent is required for strictly necessary cookies.
• Functional cookies: These remember your choices and settings — such as your preferred language, your last visited game category, and your responsible gaming tool settings — so you do not have to re-enter them on each visit.
• Analytics cookies: These help us understand how players use the bitjee platform in aggregate — which pages are most visited, how long players spend in the casino lobby, and where players encounter technical difficulties. Analytics data is aggregated and does not identify you personally.
• Marketing cookies: Where you have consented, these cookies track your interaction with promotional content to help us understand which offers are relevant to you and to avoid showing you the same promotion repeatedly.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will affect the functionality of the bitjee platform and may prevent you from accessing certain features, including your account and the payment cashier.

8 Data Retention

bitjee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes that may arise. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your active account and for a minimum of five (5) years following account closure, to meet anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping obligations applicable to payment service operations.
• KYC and verification documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last interaction, to enable us to refer back to previous support conversations when resolving new queries or complaints.
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymised or deleted unless required for an ongoing investigation or legal proceeding.
• Self-exclusion records: Where you have self-excluded, a record of your exclusion is retained for a minimum of five (5) years to prevent the re-registration of excluded individuals.

At the end of the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be associated with you. Where anonymisation is used, the resulting aggregate data may be retained indefinitely for statistical and analytical purposes.

9 Data Security

bitjee implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your browser or device and the bitjee servers, ensuring that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Encryption of sensitive data fields — including identity document references and payment method identifiers — at rest within bitjee's databases.
• Role-based access controls that restrict access to personal data to only those bitjee employees and contractors who have a legitimate operational need to process it.
• Regular internal security reviews and vulnerability assessments of the bitjee platform infrastructure.
• Secure deletion procedures to permanently remove personal data at the end of its retention period.
• Two-factor authentication (2FA) options available to all registered players to further protect account access.

While bitjee takes its data security obligations seriously and invests in robust protective measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bitjee will notify you without undue delay and will take all reasonable steps to contain and remediate the breach.

10 Your Data Rights

As a bitjee player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the bitjee privacy team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and provide a full response within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data bitjee holds about you, together with information about how it is being processed. This is commonly referred to as a Subject Access Request (SAR).
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Please keep your account information current by updating it directly in your account settings where possible.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent and there is no other legal basis for processing. This right does not apply where we are required by law to retain your data, such as for AML compliance.
• Right to restrict processing: You have the right to request that we limit the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on bitjee's legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Please note that some of these rights are subject to conditions and limitations under applicable law. bitjee will always explain clearly if a right cannot be exercised in a particular situation and the reasons why.

11 Children & Minors

The bitjee platform is strictly prohibited for use by anyone under the age of 18. bitjee does not knowingly collect personal data from individuals under 18 years of age. If you are a parent or guardian and believe that a minor has registered an account or submitted personal data to bitjee, please contact us immediately at [email protected]. Upon verification, we will close the account, delete any associated personal data, and return any deposited funds in accordance with our applicable procedures.

bitjee employs age verification controls at the point of registration and during KYC checks to detect and prevent underage access. These controls include validation against government-issued identity documents and cross-referencing of declared date of birth against submitted documentation. Any account confirmed to belong to an individual under 18 will be suspended immediately and permanently.

12 Third-Party Links & Integrations

The bitjee platform integrates with third-party services — including game studios, payment processors, and analytics providers — that operate under their own privacy policies and data practices. bitjee is not responsible for the privacy practices of these third parties and cannot guarantee the security or handling of data once it has been transmitted to an external service. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of bitjee.

bitjee does not embed third-party social media pixels, advertising trackers, or data brokers' scripts on the bitjee platform without your prior consent. Any third-party integrations used on the platform are reviewed for data minimisation compliance before deployment.

13 Changes to This Privacy Policy

bitjee reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. When we make material changes — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify you by posting a prominent notice on the bitjee platform and, where appropriate, by sending an email to the address registered on your account. Minor or non-material changes (such as typographical corrections or clarifications that do not alter your rights) may take effect immediately.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the bitjee platform following the effective date of any revision constitutes your acknowledgement of the updated policy. If you do not agree with the revised terms, you should close your account before the effective date of the changes.

14 Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bitjee holds about you, please contact our privacy team using the following details. All privacy enquiries are handled by dedicated staff within the bitjee compliance function and are treated with strict confidentiality.

Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" so your message is routed correctly.

Response time: We acknowledge all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and provide a substantive response within 30 calendar days of receipt.

Live Chat: Available 24/7 directly within your bitjee account dashboard for general questions. For formal data rights requests, we recommend using email to ensure a documented record.